Thanaps Return & Exchange Policy

 

At Thanaps, we are committed to delivering high-quality reusable sanitary products that support your well-being and the planet. Due to the nature of our products and for hygiene reasons, we have specific guidelines regarding returns and exchanges.

 

🛍️Returns & Exchanges Eligibility

We accept returns or exchanges within 14 days of the delivery date, provided the following conditions are met:

• Items must be unused, unworn, and unwashed.

• Items must be returned in their original packaging with tags (if applicable).

• Proof of purchase (order number or receipt) is required.

• Due to hygiene reasons, we cannot accept returns on used products.

 

💱Exchange Policy

We offer exchanges if:

• You received the wrong item or size.

• The product is damaged or defective upon arrival.

Please contact us within 3 days of receiving your order to arrange an exchange.

 

💸Non-Returnable Items

• Used, washed, or worn sanitary pads.

• Sale items or items purchased during a promotion (unless defective).

 

🚚Return Process

1. Contact Us: Email us at info@thanaps.co.za with your order number, reason for return, and any supporting photos (if the item is defective).

2. Approval: Our team will assess your request and send return instructions if approved.

3. Shipping: You are responsible for return shipping costs unless the product was incorrect or defective.

4. Refund/Exchange: Once we receive and inspect the item, we will process your refund (excluding shipping) or send your exchange within 5-7 business days.

 

📦Return Address

The return address will be provided in your return instructions email.

 

❓Have Questions?

Feel free to reach out to us:

• 📨 Email: info@thanaps.co.za

•  📞Phone: 012 943 3822

• 📲 WhatsApp: 071 065 8997